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Most Frequently Asked Queries

We will ask you to enter your name, e-mail and any other information you need. We will only e-mail you a newsletter if you ask us to do so. In case you have problems logging in, please make sure you are using the same e-mail addresses and passwords you used to log in to our site.

All our passwords are case-sensitive, so make sure you haven't accidentally enabled Caps Lock. You will receive an E-mail with a Link to generate a new Passphrase at the E-mail with which you signed up. If your trunk mails are on their way there, please review your trunk mailer file. If you are checking out, you have the option to either use your debit/credit or PayPal payment method.

When using PayPal, you must check the checkbox to agree to our General Conditions and then you will be directed to the PayPal website to finalise your order. Nip + Fab ships all orders internationally from the UK, so you can be invoiced for customs duty or tax when the package arrives in the destination state.

WHAT WILL THE COUNT BE DEDUCTED FROM MY CREDIT CARDS? When you place an order with us, we ask your local banking institution to authorise your debit/credit cards. Your Prepaid Cards will only be debited if we ship your goods to you; you will be sent an e-mail confirming which articles will be shipped and the amount we will charge to your Prepaid Cards.

When we can do this, we can give you a full refund of the extra shipping costs. For safety purposes we cannot place orders by telephone or e-mail. In order to help us resolve the problem for you, please let us know the address you are trying to see. Don't be worried if you are not technical and not sure; get in touch with us and give us as much information as possible and our customer support team will do its best to help you.

In case you have problems logging in, please make sure you are using the same username and passwort that you used to log in. All our password are case-sensitive, so make sure you haven't accidentally enabled Caps Lock. You will receive an e-mail with a new password creation link sent to the e-mail with which you signed up.

If your trunk email is on its way there, please review your trunk email file. WHAT'S WRONG WITH MY CREDIT CARDS? We cannot specify why credit cards are failing because the transaction processing affects both our system and your banking. First, you should verify that you have typed in all the information properly, that you are using a prepaid or unexpired credit or debit/debit card, and that your mailing information has been typed in at the cashier exactly as it is on your account history.

When your invoice is wrong, your payments will go wrong - this is a safety precaution that banking institutions have put in place to safeguard your safety. In case everything else goes wrong, please try an alternate method of payments - we support all common credit and debit methods as well as PayPal.

We cannot specify why credit cards are rejected because the transaction affects both our system and your banking. First, you should verify that you have typed in all the information properly, that you are using a prepaid or unexpired credit or debit card  and that your mailing information has been typed in at the cashier exactly as it is on your account history.

When your invoice is wrong, your payments will go wrong - this is a safety precaution that banking institutions have put in place to safeguard your safety. In case everything else goes wrong, please try an alternate method of payments - we support all common credit and debit methods as well as PayPal.

You can access it by selecting the lock icon in the location pane (Microsoft Explorer, Google Chrome, Apple Safari), according to which type of web browsers you are using. Feel free to get in touch with us and our support staff will be able to help you. In order to help us resolve the problem for you, please add as many of the following as possible (don't concern if you're not very technically minded or are uncertain about any of the following; just give us as much information as possible):

When you use a computer at your workplace, you can also verify that it has not disabled your Nip + Fab website as part of its policies for using PCs during work time. Under certain conditions, we retain the right to reveal information that is clearly set out in our Privacy Statement, which you will find on our General Conditions page.

In order to claim your exlusive on-line rebate, please type your individual promotional codes in the field Promotions at the on-line cashier. Every unambiguous promotional key can only be used once and is not applicable to any kit, bundle, or product that is already eligible. Discounts cannot be redeemed for money and are not negotiable.

AND WHERE DO I INSERT MY PROMOTIONAL NUMBER? To place an order with Nip + Fab, please choose the item (s) you wish to buy and type your promotional key in the coupon field at the bottom of the page in your cart. When you click on the "Apply" link, the corresponding rebate will be granted on your order.

MORE THAN ONE ACTION NUMBER? Use only one action key at a given moment. In case you input more than one campaign key, only the last key entered will be used for your order. WHEREFORE DOES MY PROMO KEY NOT WORK? Possibly your action key has elapsed.

Verify the valid date and time of the action codes you wish to use. A few rebates are only available once you have gone to your cash register and filled in your shipping adress. Proceed to cashier and you will see that your rebate has been used in your resume pocket.

It is possible that you have typed the wrong action number. Verify that you have typed the right number for the destination of your order. It is possible that you have not issued the minimal amount needed to enable the action. To see if your order is valid, please review the promotional notices.

Be sure to always verify that your rebate has been granted on your order before completing your order, as we cannot grant the rebate on your order after the order has been completed. WHAT IS THE REDUCTION ON MY ORDER? Discounts are granted when you insert the promotional codes into your basket, but only appear when you place your order and go to cash register.

Free or Reduced Shipping Action Code discounts will not appear on your order until you choose your shipping options. If you are promoting a particular destination or shipping method, you will need to choose your shipping location and shipping method in the cashier and then click "Next" to receive your rebate.

Be sure to always verify that your rebate has been granted on your order before completing your order, as we cannot grant the rebate on your order after the order has been completed. CAN I USE THE SAME PROMOTIONAL KEY MORE THAN ONCE? It depends on the action number. Some promotional coupons are for one-time use only, while others can be used as often as you like.

Limitations are clearly indicated in the general policy of each promotional area. IS IT POSSIBLE TO USE THE PROMOTIONAL CODES FOR OTHER PROMOTIONS? Currently you can only use one promotional key per order. On our website your order will only be updated with the last action key you typed in.

In case you input more than one promotional key, only the last key entered will be used for your order. Sometimes, certain assortments of products can be barred from a particular action. Constraints are clearly indicated in the terms and conditions of each promotional area. PLEASE SHOULD I USE WHICH FORM OF THE PROMOTIONAL-CODES?

The action must be entered without space between characters or numbers. Please note that all promotional coupons are case-sensitive, so please make sure you have entered them properly. AFTER I HAVE FILLED TO MY ORDER I HAVE FORGOTTEN TO INSERT MY ACTION KEY BEFORE I HAVE VALIDATED MY ORDER....CAN THE REBATE STILL BE USED? Unfortunately, it is not possible to claim the rebate after you have placed your order.

Before clicking on "Confirm order", please verify that the rebate has been granted. Since we often organise rebate and free shipping specials, it is a good idea to look for the latest information on these particular occasions on our website. Subscribe to our newsletters to keep up to date with all the latest information, actions and discounts.

Simply type your e-mail in the registration field at the bottom of the page and our newsletters will be sent directly to your mailbox. Sometimes, however, it is retarded by circumstances beyond our reasonable controls, such as unfavourable meteorological circumstances, strike action and custom. When you are not at home at the time of the attempt, a map will be sent with the carrier's contacts so that you can reorganise the service.

Nip + Fab internatinal and Nip + Fab internatinal and Nip + Fab internatinal orders are dispatched from the UK so you can be invoiced for customs duty or tax when the package arrives in the destination state. Should you wish to order an item, you should place another order within 24hrs of your initial order and then notify us with both order numbers and we will be pleased to return the extra shipping charges.

Please be aware that the reimbursement periods are set by the issuing companies and are beyond our reasonable discretion. All e-mail information gathered will not be disclosed to third persons unless you indicate that you wish to register to be notified of the receipt of third persons' notices. For all our contests the participation requirements as well as the starting and ending date of the contest apply.