Help me Build my Credit

Credit Union East-Sussex

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It is the economies that make the Credit Union work. We wouldn't have any cash to borrow without cuts. Credit Union examines credit requests from members for any meaningful use. East Sussex Credit Union is pleased to announce a completely new range of credit cards - the ENGAGE credit cards - the credit cards you can rely on!

Support and assistance | Customer service

For further help or assistance, please visit our Help and Consulting page. I just had my counter switched, do I have to do something? I don't have my new counter data on my bill, what should I do? Can' open my counter case, what should I do? Where do I get to know if I have a metering device, either methane or Imperial?

Please call us now at 0345 052 0000 - Please have your counter series number and a current counter display ready when you call. Please use our e-mail address below if you would like to get in touch with us. What time do you need my first readout? Please use our e-mail address below if you would like to get in touch with us.

How soon can I get a smartmeter? What will a smartmeter be like? When I receive a Smart Counter, will my bill be changed? What do intelligent counters do? Would you like to call us about your smartmeter? Please use our e-mail address below if you would like to get in touch with us. Where can I send you the counter status?

I have a credit, can I get a reimbursement? Please call 0345 052 0000 - Please have your banking account ready when you call. Please use our e-mail address below if you would like to get in touch with us. Please call 0345 302 4298 - Please have your yearly consumption (on your bill or yearly overview) and/or meters ready when you call.

Please use our e-mail address below if you would like to get in touch with us. I have a credit on my invoice, can I get a reimbursement? Do I qualify for a Warm Home rebate? Please call 0345 052 0000 - Please have your ticket information ready when you call. Please use our e-mail address below if you would like to get in touch with us.

If I have a loan or cash to repay after moving, what happens? Please call us at 0345 303 3020 - Please provide the full particulars of your move, your new and old addresses and your meters. Please use our e-mail enquiry page if you would like to get in touch with us.

Is it possible to modify my advance payment counters and have a credit counter instead? As my counter collects debts and basic fees? If I have a prepay knife, why do I have an unpaid receivable or a loan? What can I do if my credit is not transferred to my counter? Do I put cash on my counter?

Would you like to call us about your advance payment accounts? Please call us at 0345 303 3040 - Please have your pre-payment card/key data ready when you call. Please use our e-mail address below if you would like to get in touch with us. I' ve had an estimate bill, how can I give you a message?

Please use our e-mail address below if you would like to get in touch with us. How come my bill has more than one record of measurements and fees? Please call us at 0345 052 0000 - Please have a current counter and a copy of your current invoice ready. Please use our e-mail address below if you would like to get in touch with us.

I' ve lost my e-mail adress, what should I do? Please call us at 0345 052 0000 - Please have your access data ready when you call. Please use our e-mail enquiry page if you would like to get in touch with us. Please use our e-mail enquiry page if you would like to get in touch with us.

What will the counter do? Are you installing the counter? Please use our e-mail address below if you would like to get in touch with us. What is the best way to sign up for Smart As You Go? What tells me if I am using my casualty credit or not? Where can I enable the casualty credit on my Smart As You Go metre?

If I have a SmartPayAsYouGo counter, do I have to mail you the counter I have? How does my Smart As You Go Smart Payment go accounts react when I switch suppliers? What can I do to see if my SmartPayAsYouGo counter is using too much credit?

What is the way my Smart As You Go counter communicates with E.ON? Please use our e-mail address below if you would like to get in touch with us. Where can I get in touch with the grief management system? Whom else do I have to turn to in the case of bodily injury? Please use our e-mail address below if you would like to get in touch with us.

Where can I give you R&T scores? Please use our e-mail address below if you would like to get in touch with us. Can I be entitled to free energy-saving building measures? When I am entitled, what energy-saving building measures could I get for free? Please use our e-mail address below if you would like to get in touch with us.

Please use our e-mail address below if you would like to get in touch with us. Must the measuring device also be removed? Please use our e-mail address below if you would like to get in touch with us. To find help, click More Help to find quick access to tutorials and video that will help you. Please use our e-mail address below if you would like to get in touch with us.

I' ve switched suppliers, who gives me my Hot Home rebate? Please use our e-mail address below if you would like to get in touch with us. If I am entitled to have my base fee withdrawn, how often should I call you?